Refund & Return Policy
Welcome to sorenclothing.net.
SOREN CLOTHING LLC is committed to providing high-quality formal wear to our customers. If you are not satisfied with the items you receive, you may request a return or refund in accordance with the policy below.
1. Return Period
You may request a return or refund within 7 days of receiving your items.
Requests made after the 7-day window may not be accepted.
2. Eligible Return Situations
You may request a return or refund in the following cases:
- The item has quality issues
- You received the wrong item
- The item was damaged during shipping
In such cases, please contact us promptly and provide your order details along with relevant photos.
3. Conditions for Non-Quality Related Returns
Items returned for personal reasons must meet the following conditions:
- Unworn
- Unused
- Unwashed
- Original packaging remains intact
- Suitable for resale
We reserve the right to refuse return requests that do not meet the above conditions.
4. Non-Returnable Items
Returns or refunds are not supported in the following cases:
- Items that have been used or damaged by the customer
- Orders exceeding the 7-day return period
- Items missing packaging or accessories
5. Refund Process
The refund process is as follows:
- Contact customer service to submit a return request
- Receive return instructions after approval
- Ship the item back as instructed
- Item is received and inspected
- Refund is processed within 7 business days
Refunds will be issued to the original payment method.
6. Return Shipping Costs
- Returns due to quality issues or incorrect items: Shipping costs are covered by us.
- Returns due to personal reasons: Shipping costs are the responsibility of the customer.
7. Return Address
All returned items must be sent to the following address:
SOREN CLOTHING LLC
860 E GRANGEVILLE BLVD SPC 71
HANFORD, CA 93230
United States
8. Important Notes
- Please do not return items without prior confirmation from customer service.
- We recommend using a shipping method that offers tracking.
- Please include your order details inside the package to facilitate processing.
9. Contact Us
If you have any questions, please contact us:
Company Name: SOREN CLOTHING LLC
Domain: sorenclothing.net
Email: [email protected]
Address: 860 E GRANGEVILLE BLVD SPC 71, HANFORD, CA 93230, United States
Thank you for choosing sorenclothing.net
We are committed to providing you with a worry-free and reliable shopping experience.